Customer Support Coordinator - 6 month temporary role

Peterborough | Full-time | 08:00-16.30 / 09:00-17:30 (on a rota) 

Occasional Saturday mornings required (enhanced rate)

Hybrid (2 days in the office)

£13.85ph + enhancement for Saturdays and BH

About the Role of Customer Support Coordinator

An established and fast-growing UK manufacturing business is looking for a Customer Support Coordinator to join its busy operations team in Peterborough. This role sits at the heart of the customer journey, ensuring orders are processed smoothly and customer queries are handled efficiently while working closely with internal teams across planning, logistics, operations and commercial functions.

You'll thrive here if you enjoy a fast-paced environment, juggling multiple priorities and building strong relationships with colleagues and customers alike.

Key Responsibilities

• Process customer enquiries, orders and amendments accurately and efficiently
• Act as a key point of contact for customer queries via phone and email
• Proactively manage orders, identifying and resolving potential issues before they impact customers
• Liaise with internal teams including planning, logistics and operations to ensure customer requirements are delivered effectively
• Maintain accurate customer records and ensure systems are updated in a timely manner
• Support new account setup, contract and price processing, and order programming
• Manage customer complaints in line with company procedures and implement preventative solutions
• Communicate any supply or delivery changes clearly to all relevant stakeholders
• Work collaboratively across the wider business to support operational goals and service excellence

About You

We're looking for someone who is organised, proactive and confident communicating with both customers and internal teams.

Essential:

• Experience in an administrative or customer support role
• Strong organisational skills and the ability to prioritise multiple tasks
• Excellent communication and relationship-building skills
• Experience working with multiple internal teams or departments

Desirable:

• Experience working in a fast-paced customer service or order processing environment
• Experience using business systems or ERP platforms
• Familiarity with supply chain or logistics processes

Working Pattern

This role operates within the customer support team's operational hours of 08:00 - 17:30, with a rotating shift pattern, which may include split shifts, weekends and bank holiday cover (enhanced hourly rate)

What You'll Bring

• A collaborative mindset and a commitment to delivering excellent service
• Attention to detail and accuracy when handling orders and data
• Curiosity and a willingness to question processes to improve how things are done
• Accountability for your work and a desire to continuously develop

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.  

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK

INDEEDCOMM